Silversphere

POWERING THE BUSINESS OF LIVING

Troubleshooting 101: Solving Silversphere Problems Pragmatically

Posted by Damon Lamb

May 5, 2018 8:00:00 AM EDT

There’s really not a special, magical process for troubleshooting your Silversphere system. In fact, the same troubleshooting steps used to do so can be applied to solve a variety of day-to-day problems. Now we're going to explain how to apply the same steps to troubleshoot two entirely unrelated issues. (This blog was originally posted July 2012 and has since been updated.)

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Topics: Customer Success and Support, wireless emergency call system, Training, troubleshooting, Tel-Tron, Technology, customer service, Emergency Call System

We've got you covered - an equipment replacement plan that works

Posted by Tel-Tron Corp.

April 23, 2013 5:36:38 AM EDT

You're not aware of Tel-Tron's Warranty Plus program? For $3 per month per apartment, all of your Tel-Tron equipment is covered. If you take a lightning hit and every last piece of equipment is fried, you get all new equipment at no additional cost. A staff member dropped a pager in the toilet? Covered. A resident ran over a pendant with a car? Covered. A technician from a different company dropped a pipe on your console? Covered. Your electrical closet flooded and your power supply exploded? Covered.

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Topics: wireless emergency call system, life safety, Training, warranty, battery replacement, nurse call system, Emergency Call System

Meet Quality Assurance Engineer, Ed Otero

Posted by jasonprogers

June 22, 2012 7:19:27 AM EDT

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Topics: Unique Advantage, wireless nurse call system, employee, made in the usa, Customer Success and Support, Nurse Call, testing, wireless emergency call system, life safety, quality, Tel-Tron, engineering, Technology, made in america, product, Emergency Call System, validation

Tel-Tron Project Management: A Team Devoted to Your System, Satisfaction and Success

Posted by Tel-Tron Corp.

May 25, 2012 10:34:09 AM EDT

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Topics: Unique Advantage, Senior Living, Customer Success and Support, Resident Safety, Turnkey, wireless emergency call system, safety, Installation, Wireless, Tel-Tron, Emergency Call System

VERY Key Metrics - Ignore At Your Own Peril

Posted by Tel-Tron Corp.

August 9, 2011 9:26:53 AM EDT

Tel-Tron powers the systems technology at roughly 1,000 retirement communities, improving the quality of life for over 100,000 residents. We work with over 200 senior living clients and have a very long-term understanding of the good, bad and ugly of senior housing management. I've been tempted to start a blog series on things I would do if I owned a senior living company or community. Given the challenges we've helped folks through this week, that temptation is growing harder and harder to resist.

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Topics: Unique Advantage, Senior Living, wireless emergency call system, Assisted Living, Staff Notification, Management, cloud computing, Tel-Tron, real time data, Emergency Call System

A National Standard for Emergency Call Systems (It's on the way!)

Posted by Rick Dawson

January 21, 2011 5:28:35 AM EST

In any Assisted or Independent Living community, the emergency call system is a significant link in the delivery of Life Safety for the residents. When help is needed, the expectation is that the emergency call system will reliably summon that help.

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Topics: Certification, Nurse Call, wireless emergency call system, Assisted Living, compliance, Before You Buy, Technology, Emergency Call System

All Senior Living Communities Are NOT The Same!

Posted by Tel-Tron Corp.

September 21, 2010 10:22:09 AM EDT

Seriously. Take a look at the web sites for the top senior living providers and see if you can spot the differences between them. I've posted a few screen shots from a few just to prove the point. Look at the mission statement graphic. Is there a senior living company in existence that doesn't claim to do ALL of those same things?

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Topics: Unique Advantage, made in the usa, Nurse Call, wireless emergency call system, Assisted Living, Before You Buy, PC, Technology, Emergency Call System

Training the Trainer – It’s As Easy as Staying at a Holiday Inn Express

Posted by Malcolm Graham

June 18, 2010 9:57:26 AM EDT

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Topics: wireless emergency call system, Training, compliance, battery replacement, real time data, customer service, Emergency Call System

Tel-Tron Technologies: Proudly Made in the USA

Posted by Malcolm Graham

June 7, 2010 4:23:31 AM EDT

“Made in the USA”

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Topics: wireless nurse call system, made in the usa, Nurse Call, wireless emergency call system, life safety, made in america, Emergency Call System

Why 312 MHz Kicks Butt for Senior Living Emergency Call Systems

Posted by buddykrug

June 3, 2010 12:43:56 PM EDT

When it comes to resident life safety, why would you take a chance having your wireless emergency call fail due to radio interference or being blocked by common building materials? Activate a Tel-Tron pendant or wireless pull cord and rest assured, your emergency call will get through, and help is on the way. Unlike many of our competitors who use 2.4 GHz technology, Tel-Tron uses 312 MHz which is absolutely the best technology for penetrating building materials and is essentially free of interference from other transmitters operating at the same frequency.

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Topics: Nurse Call, wireless emergency call system, Before You Buy, Emergency Call System

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At Silversphere, it is important to us that we not only provide reliable and proactive technology and marketing services, but that we also provide industry knowledge that assists you in running a better business and providing better care.

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