Silversphere

POWERING THE BUSINESS OF LIVING

Troubleshooting 101: Solving Silversphere Problems Pragmatically

Posted by Damon Lamb

May 5, 2018 8:00:00 AM EDT

There’s really not a special, magical process for troubleshooting your Silversphere system. In fact, the same troubleshooting steps used to do so can be applied to solve a variety of day-to-day problems. Now we're going to explain how to apply the same steps to troubleshoot two entirely unrelated issues. (This blog was originally posted July 2012 and has since been updated.)

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Topics: Customer Success and Support, wireless emergency call system, Training, troubleshooting, Tel-Tron, Technology, customer service, Emergency Call System

The Importance of Technology Training

Posted by Sasha Rodriguez

October 15, 2017 7:00:00 AM EDT

At Silversphere, we believe that training opens countless doors to opportunities that benefit not just your staff, but also your residents and community as a whole. Communities undergo training in all sorts of topics, but how do you continue to make those topics relevant and worth being made a priority in the eyes of a learner?

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Topics: Training, Senior Living

We've got you covered - an equipment replacement plan that works

Posted by Tel-Tron Corp.

April 23, 2013 5:36:38 AM EDT

You're not aware of Tel-Tron's Warranty Plus program? For $3 per month per apartment, all of your Tel-Tron equipment is covered. If you take a lightning hit and every last piece of equipment is fried, you get all new equipment at no additional cost. A staff member dropped a pager in the toilet? Covered. A resident ran over a pendant with a car? Covered. A technician from a different company dropped a pipe on your console? Covered. Your electrical closet flooded and your power supply exploded? Covered.

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Topics: wireless emergency call system, life safety, Training, warranty, battery replacement, nurse call system, Emergency Call System

Training the Trainer – It’s As Easy as Staying at a Holiday Inn Express

Posted by Malcolm Graham

June 18, 2010 9:57:26 AM EDT

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Topics: wireless emergency call system, Training, compliance, battery replacement, real time data, customer service, Emergency Call System

Training. Just Do It!

Posted by Damon Lamb

June 4, 2010 9:15:18 AM EDT

Like most of you, I wear several hats at work. The one that sits upon my brow most often is that of the Technical Support Analyst. Each day, I speak with people to help them fix whatever problems they're having with their emergency call systems. This ranges from full-fledged, lightning-induced system outages to issues with printing daily reports. Not surprisingly, both of the aforementioned problems are held to the same level of importance -- mostly because, from a user standpoint, they are both problems with "The System."

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Topics: Training, Emergency Call System

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At Silversphere, it is important to us that we not only provide reliable and proactive technology and marketing services, but that we also provide industry knowledge that assists you in running a better business and providing better care.

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