Silversphere

POWERING THE BUSINESS OF LIVING

Troubleshooting 101: Solving Silversphere Problems Pragmatically

Posted by Damon Lamb

May 5, 2018 8:00:00 AM EDT

There’s really not a special, magical process for troubleshooting your Silversphere system. In fact, the same troubleshooting steps used to do so can be applied to solve a variety of day-to-day problems. Now we're going to explain how to apply the same steps to troubleshoot two entirely unrelated issues. (This blog was originally posted July 2012 and has since been updated.)

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Topics: Customer Success and Support, wireless emergency call system, Training, troubleshooting, Tel-Tron, Technology, customer service, Emergency Call System

Resolutions For Your Senior Living Community

Posted by Kaleb Scharmahorn

January 6, 2014 6:24:47 AM EST

All too often, resolutions are about the things we give up, the things we choose to do without. No wonder they never get off the ground. This year at Tel-Tron, we’ve decided to take a different approach, by giving you a few ideas on how to enhance and enrich your community and it's residents and to help make your community an even better place to live and work this year. Here is some inspiration to get you started:

Go Green: A healthier lifestyle begins with a healthier environment, and with all the tools and resources available, it is easier than ever to ensure that your community is eco-friendly. Here are a few simple solutions:

  1. Get an Energy Star check: How energy-efficient is your community? An EPA Energy Star check is the best way to know for sure. Not only is an Energy Star certification mean that your facility is eco-friendly, but it also ensures superior comfort for your residents and a reduction of up to one-third in your energy costs. It’s a win-win!
  2. Recycle Everywhere: While most community have implemented recycling programs in their main living areas, this year, make a commitment to facilitate recycling throughout your community by using divided bins in residents’ rooms or on shared hallways. Education is also important. Since seniors did not grow up recycling, many of them know very little about it. Discuss what can and can’t be recycled, using physical examples, so residents are clear on the guidelines and your program is more successful.
  3. Reduce fabric waste: Fabric waste is a little-known environmental problem in the United States. Assist your residents in getting rid of unwanted clothing and linens with a centrally located donation bin. Donate these items to a shelter or a local thrift shop. Many of these places donate unwanted items to fabric recycling facilities, which turn them into cleaning rags, brushes, etc.
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Topics: Senior Living, Independence, Assisted Living, Life Safety Solutions, Tel-Tron, memory care, Resident Wellness, Independent living, Emergency Call System

E-Call Systems are Boring

Posted by kmanley2013

May 20, 2013 10:39:42 AM EDT

First, I want to introduce myself. My name is Kevin Manley. I’m Tel-Tron’s new Director of Marketing and SaaS (that’s Software-as-a-Service, not Sass). You may have seen the great press release I wrote about myself a few weeks ago. I’ve been at Tel-Tron for about 2 ½ months now and my primary observation so far about the E-Call (Emergency Call) industry is that this is some pretty dry stuff. The last time there was any levity in this business was “I’ve fallen and I can’t get up,” and that wasn’t even supposed to be funny. It was just bad acting.

Leading Age and ALFA
I was sent to help at our booth at the Leading Age Expo two weeks after I joined Tel-Tron, ready to talk about our products. As I walked around the Expo, I saw a lot of E-Call devices and booths showing absurdly happy stock-photography seniors. Ever notice that those same exact happy stock-photography seniors are on all of the senior living marketing materials? Maybe you have to be a marketer to notice that kind of thing. A few months later I attended ALFA (with a little more industry knowledge under my belt). I observed that one common topic that no one was talking about in the break-out sessions at Leading Age or ALFA was E-Call systems. Why? Because it’s boring. We don’t really want to talk about it either (except our engineers … they love this stuff).

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Topics: Regulatory Compliance, ALFA, business, Nursing home, Software as a service, Risk Management, Tel-Tron, Emergency Call System

Meet Quality Assurance Engineer, Ed Otero

Posted by jasonprogers

June 22, 2012 7:19:27 AM EDT

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Topics: Unique Advantage, wireless nurse call system, employee, made in the usa, Customer Success and Support, Nurse Call, testing, wireless emergency call system, life safety, quality, Tel-Tron, engineering, Technology, made in america, product, Emergency Call System, validation

Tel-Tron Project Management: A Team Devoted to Your System, Satisfaction and Success

Posted by Tel-Tron Corp.

May 25, 2012 10:34:09 AM EDT

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Topics: Unique Advantage, Customer Success and Support, Resident Safety, Turnkey, wireless emergency call system, safety, Installation, Wireless, Tel-Tron, Emergency Call System, Senior Living

Do You Have a Program Designed to Reduce Fall Risk?

Posted by Malcolm Graham

February 14, 2012 12:12:33 PM EST

 

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Topics: Customer Success and Support, Resident Safety, Nurse Call, Assisted Living, compliance, Staff Notification, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Resident Wellness, Technology, Reporting, Emergency Call System, Senior Living

Maximize the Potential of Your Emergency Call System

Posted by Malcolm Graham

January 12, 2012 10:00:05 AM EST

Are Senior Living Management Teams Out of Touch? The Senior Care Investor www.seniorcareinvestor.com thinks so. In a year where many strong companies in our market grew at an impressive clip, others faltered. During these periods of growth the challenges of bringing on new buildings in different states of disrepair, staff members from different performance cultures, and resident occupancy varying greatly by geographical market have restricted earning potential for even the industry leaders. To steal a quote from the SeniorCare Investor’s most recent publication, “When someone figures out how to profitably run a large chain but maintain a mom and pop feel, then that company will top the return lists every year.” Whether you are the mom and pop provider or you're trying to create that feeling within your community, personal attention to detail and a level of concern for the quality of life and security of your residents is what creates the “I’m home” feeling.

Being there when a resident needs you, responding with the same passion you would to your own family, being able to know when you miss and make it right; these are just the first steps to creating the feeling of home. You’ve got dinner, the air conditioning, the community bus, and putting green to worry about. Let us tell you when to worry about a resident’s security and emergency health needs require your attention. Let us take care of the compliance to your internal policies.

There is amazing new and innovative technology being created every day by us and companies like ours that goes under-utilized. Many of you already own it and just aren't taking advantage of what you've already bought. All you have to do is invest the time to better understand how knowing what you don’t know can change the lives of your residents.

Here's a quick tip to ensure that your key team members are really in touch with what happens at the front lines of your communities. Follow the steps below to enable a notification sent directly to your cell phone every time a resident waits more than ten minutes for assistance. You may think your front line is staffed appropriately and responding with the same passion you would, but this will let you know for sure.

Log into your Auditrak reporting package at www.auditrak.com and select the My Auditrak tab.

Select the Contact Methods link on your My Auditrak page and ensure that your contact information is correct.

Once your contact information is correct go back to your My Auditrak tab and select the link for Event Notification Setup.

If I were interested in Emergency Call events I would select that option from the list, it's the last item listed in the above image, then select the option for Report after and change the value to 10 minutes. If I select SMS as the notification option I will now receive a notification every time an Emergency Call at the selected community reaches 10 minutes without being responded to by the staff onsite. This will give any executive a real time feel for what's happening at the community level. Allowing you to intervene and change the experience of your residents in nearly real time can make the difference between the feeling of home and the feeling that they are alone an uncared for.

If you’re interested in having a discussion or seeing a demonstration about how the systems you already own can allow your team to better focus their time on what matters most and ensure that leaders in your company know when things aren’t right on the front lines send me an email at mgraham@tel-tron.com or give me a call at 386-523-1078 so we can start the changes today.

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Topics: Customer Success and Support, Resident Safety, Nurse Call, Assisted Living, compliance, Staff Notification, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Reporting, Emergency Call System, In the Cloud, Senior Living

VERY Key Metrics - Ignore At Your Own Peril

Posted by Tel-Tron Corp.

August 9, 2011 9:26:53 AM EDT

Tel-Tron powers the systems technology at roughly 1,000 retirement communities, improving the quality of life for over 100,000 residents. We work with over 200 senior living clients and have a very long-term understanding of the good, bad and ugly of senior housing management. I've been tempted to start a blog series on things I would do if I owned a senior living company or community. Given the challenges we've helped folks through this week, that temptation is growing harder and harder to resist.

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Topics: Unique Advantage, Senior Living, wireless emergency call system, Assisted Living, Staff Notification, Management, cloud computing, Tel-Tron, real time data, Emergency Call System

"What you do speaks so loud that I cannot hear what you say."

Posted by Malcolm Graham

September 22, 2010 4:29:41 AM EDT

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Topics: Senior Living, Customer Success and Support, solution, Turnkey, Integration, Installation, Consultant, Tel-Tron, project management, customer service, Emergency Call System

Online ordering....Easy and Free Shipping

Posted by Melinda Dawson

July 29, 2010 9:21:19 AM EDT

A few years ago we had an initiative around Tel-Tron to “Make it Easy.” It incorporated everything from posting all of our operations guides on our website for customers to easily access to improving manufacturing processes to maximize efficiency. One of the customer-oriented results was an online store, allowing communities and dealers to order over the internet. This meant they could order at their convenience and not have to send a fax, wait on hold over the telephone, only call during our business hours, etc.

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Topics: Customer Success and Support, teltron, Tel-Tron, made in america, customer service, Emergency Call System

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At Silversphere, it is important to us that we not only provide reliable and proactive technology and marketing services, but that we also provide industry knowledge that assists you in running a better business and providing better care.

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