Silversphere

POWERING THE BUSINESS OF LIVING

Silversphere: A Supportive Environment

Posted by Brian Pabst

March 15, 2019 8:00:00 AM EDT



This month, Silversphere is highlighting the hard work and dedication of our exceptional technical support department. We spoke with Brian, the Director of Technical Support, to explore the intricacies of the technical support experience and how each employee contributes to the overall success of Silversphere’s goals. 

Brian shared that technical support is more than knowing about products and services; it’s about providing a warming, helpful experience while solving a problem. He believes that communication skills, professional training, and product knowledge can come together to create a streamlined process for resolving technical issues.

Read More

Topics: Customer Success and Support, Technology

Un-Complicate Technology Training in Your Community

Posted by Sasha Rodriguez

December 15, 2018 8:00:00 AM EST

Sasha Rodriguez is Silversphere’s System Trainer, and she is an experienced, hard-working, joyful member of our team. Without her, our training development system would not be the fantastic tool that it is today. She has a knack for helping others and truly understands how programs work to un-complicate technology training. She is able to explain the importance of technology training and how to help others begin to understand various processes.The following is her account of the best practices she recommends using to implement training in your community:

Read More

Topics: Training, Technology, Senior Care Technology

Technology Adoption Tips for Resident Safety

Posted by Valerie Stephen

September 15, 2018 8:00:00 AM EDT

It is essential to your resident safety that the seniors in your senior living community adapt to accessible technology. Newer technology may be intimidating for older generations to begin using, but a lot of it is also be very beneficial.

Read More

Topics: Resident Wellness, Technology

All Your Emergency Call Technology Questions Answered

Posted by Silversphere Team

September 1, 2018 8:00:00 AM EDT

Technology is consistently evolving right before our eyes. In the past twenty years, the Internet has taken the world by a storm. Today, over forty percent of the world is online – that’s roughly 3.5 billion people! To say technology has influenced our day-to-day lives is an understatement. Not only has our personal lives changed, but because of technology, so has the senior living industry – particularly with fall mitigation.

When combined with the proper resources, implementing technology and emergency call systems can be beneficial to keep seniors healthy, self-reliant, and out of the hospital by reducing the likeliness of falls. 

Read More

Topics: Technology, Emergency Call System, Silversphere

SIlversphere's Philosophy on Acceptable Failure Rates

Posted by Mike Boone

June 15, 2018 8:00:00 AM EDT

This blog was originally published in March 2017 and has been since updated to reflect any changes deemed necessary.

 In the world of manufacturing, there exists what is known as the "acceptable failure rate." It is something all engineers and manufacturers have to take into consideration when developing and producing a product. It is defined as the frequency with which an engineered system or component fails, expressed in failures per unit of time. Acceptable failure rates depend solely on the industry and product. Depending what sector, you are manufacturing for, it could be as high as 3 out of every 100 or as low as 1 out of every 1,000,000.

Read More

Topics: Technology, Manufacturing

Troubleshooting 101: Solving Silversphere Problems Pragmatically

Posted by Damon Lamb

May 5, 2018 8:00:00 AM EDT

There’s really not a special, magical process for troubleshooting your Silversphere system. In fact, the same troubleshooting steps used to do so can be applied to solve a variety of day-to-day problems. Now we're going to explain how to apply the same steps to troubleshoot two entirely unrelated issues. (This blog was originally posted July 2012 and has since been updated.)

Read More

Topics: Customer Success and Support, Tel-Tron Technologies, Training, Technology, Emergency Call System

Top Technology Trends in Senior Living for 2018

Posted by Valerie Stephen

March 1, 2018 9:30:00 AM EST

Technology is constantly evolving, and it is essential to stay up to date with the top trends in senior living for 2018. At Silversphere we provide technology that helps in delivering resident safety and security, real-time information, staff efficiency, and risk reduction. We offer services such as customizable emergency call systems, 24-hour personal technical support, constant information gathering for security, and muc­­­­­h more. The top technology trends in senior living for 2018 revolve around wearables, devices and applications, telemedicine, voice activation, and overall integration.

Read More

Topics: Nurse Call, Assisted Living, Technology, Emergency Call System

Social Interactions for Seniors: Understanding the Benefits

Posted by Kaleb Scharmahorn

February 23, 2017 5:00:00 PM EST

As increasing amounts of research suggest, social interactions are healthful for seniors in a myriad of ways. For this reason, it's not surprising that many senior care communities, community centers, and families are working to increase the social opportunities for seniors in their care or community. Simply by ramping up the number of social encounters that seniors experience, you can enhance their lives and enrich their senior years.

 

Read More

Topics: Senior Living, Assisted Living, Technology, Emergency Call System, Silversphere, Social Interaction

3 Reasons Why Emergency Call System Reporting Matters for Senior Living

Posted by Kathryn Wyckoff

January 1, 2017 6:00:00 AM EST

 

If you are using an emergency call system or nursing call system, like Silversphere’s technology solutions, you know just how much data you create on a monthly, weekly or even daily basis. While this can fluctuate based on how you are using the technology and size of your senior living facility, chances are – it is still a lot of data. So how is this information beneficial to your organization? Let’s look at how you can benefit by leveraging trends and insights.

Read More

Topics: Technology, STRATOS

Social Interactions for Seniors: Understanding the Benefits

Posted by Kaleb Scharmahorn

October 19, 2016 1:43:00 PM EDT

As increasing amounts of research suggest, social interactions are healthful for seniors in a myriad of ways. For this reason, it's not surprising that many senior care communities , community centers, and families are working to increase the social opportunities for seniors in their care or community. Simply by ramping up the number of social encounters that seniors experience, you can enhance their lives and enrich their senior years.

 

Read More

Topics: Senior Living, Assisted Living, Technology, Emergency Call System, Silversphere, Social Interaction