Silversphere

POWERING THE BUSINESS OF LIVING

Fire Safety Technology in Senior Care Communities

Posted by Kaleb Scharmahorn

May 29, 2015 12:38:19 PM EDT

A tragic fire at a Woodbury senior living apartment complex highlights the importance of modern senior living fire safety technology in these special communities. The Woodbury fire left one dead, two hospitalized and another nine residents displaced. This tragedy is just the latest in a string of similar incidents, and it should serve as a wake-up call for residents of senior living communities and their loved ones everywhere.

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Topics: Regulatory Compliance, Safety, Assisted Living, Resident Wellness, Independent living, Emergency Call System, Senior Care Technology

Solving Problems in Senior Care with Technology

Posted by Kaleb Scharmahorn

April 28, 2015 1:20:24 PM EDT

Quality senior care is an essential part of any senior care community, but it is also prone to many challenges. Senior care is a specialized subject, and the staff at senior care communities need to have the right training, technology, and expertise to keep their residents safe.

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Topics: Regulatory Compliance, Nurse Call, Life Safety Solutions, Cloud Reporting, Independent living, Emergency Call System

Building Blocks for Financing Your Senior Living Community

Posted by Kaleb Scharmahorn

January 17, 2015 12:19:00 PM EST

If you have decided to open a senior living community in response to the growing need of senior care brought on by the aging “Baby Boomer” generation, the first step of your journey is figuring out your financing options and putting a plan in place to make the most out of your investment. Regardless of the type of business being started, new business owners should understand what the fundamentals of financing that business look like. The following topics provide building blocks by shedding light on important subjects related to financing your new senior living investment.  

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Topics: Senior Living, Regulatory Compliance, Assisted Living, Before You Buy, Consultant, Independent living, Emergency Call System

E-Call Systems are Boring

Posted by kmanley2013

May 20, 2013 10:39:42 AM EDT

First, I want to introduce myself. My name is Kevin Manley. I’m Tel-Tron’s new Director of Marketing and SaaS (that’s Software-as-a-Service, not Sass). You may have seen the great press release I wrote about myself a few weeks ago. I’ve been at Tel-Tron for about 2 ½ months now and my primary observation so far about the E-Call (Emergency Call) industry is that this is some pretty dry stuff. The last time there was any levity in this business was “I’ve fallen and I can’t get up,” and that wasn’t even supposed to be funny. It was just bad acting.

Leading Age and ALFA
I was sent to help at our booth at the Leading Age Expo two weeks after I joined Tel-Tron, ready to talk about our products. As I walked around the Expo, I saw a lot of E-Call devices and booths showing absurdly happy stock-photography seniors. Ever notice that those same exact happy stock-photography seniors are on all of the senior living marketing materials? Maybe you have to be a marketer to notice that kind of thing. A few months later I attended ALFA (with a little more industry knowledge under my belt). I observed that one common topic that no one was talking about in the break-out sessions at Leading Age or ALFA was E-Call systems. Why? Because it’s boring. We don’t really want to talk about it either (except our engineers … they love this stuff).

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Topics: Regulatory Compliance, Tel-Tron Technologies, Risk Management, Emergency Call System

Do You Have a Program Designed to Reduce Fall Risk?

Posted by Malcolm Graham

February 14, 2012 12:12:33 PM EST

 

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Topics: Senior Living, Customer Success and Support, Regulatory Compliance, Tel-Tron Technologies, Nurse Call, Assisted Living, Cloud Reporting, Resident Wellness, Technology, Emergency Call System

Maximize the Potential of Your Emergency Call System

Posted by Malcolm Graham

January 12, 2012 10:00:05 AM EST

Are Senior Living Management Teams Out of Touch? The Senior Care Investor www.seniorcareinvestor.com thinks so. In a year where many strong companies in our market grew at an impressive clip, others faltered. During these periods of growth the challenges of bringing on new buildings in different states of disrepair, staff members from different performance cultures, and resident occupancy varying greatly by geographical market have restricted earning potential for even the industry leaders. To steal a quote from the SeniorCare Investor’s most recent publication, “When someone figures out how to profitably run a large chain but maintain a mom and pop feel, then that company will top the return lists every year.” Whether you are the mom and pop provider or you're trying to create that feeling within your community, personal attention to detail and a level of concern for the quality of life and security of your residents is what creates the “I’m home” feeling.

Being there when a resident needs you, responding with the same passion you would to your own family, being able to know when you miss and make it right; these are just the first steps to creating the feeling of home. You’ve got dinner, the air conditioning, the community bus, and putting green to worry about. Let us tell you when to worry about a resident’s security and emergency health needs require your attention. Let us take care of the compliance to your internal policies.

There is amazing new and innovative technology being created every day by us and companies like ours that goes under-utilized. Many of you already own it and just aren't taking advantage of what you've already bought. All you have to do is invest the time to better understand how knowing what you don’t know can change the lives of your residents.

Here's a quick tip to ensure that your key team members are really in touch with what happens at the front lines of your communities. Follow the steps below to enable a notification sent directly to your cell phone every time a resident waits more than ten minutes for assistance. You may think your front line is staffed appropriately and responding with the same passion you would, but this will let you know for sure.

Log into your Auditrak reporting package at www.auditrak.com and select the My Auditrak tab.

Select the Contact Methods link on your My Auditrak page and ensure that your contact information is correct.

Once your contact information is correct go back to your My Auditrak tab and select the link for Event Notification Setup.

If I were interested in Emergency Call events I would select that option from the list, it's the last item listed in the above image, then select the option for Report after and change the value to 10 minutes. If I select SMS as the notification option I will now receive a notification every time an Emergency Call at the selected community reaches 10 minutes without being responded to by the staff onsite. This will give any executive a real time feel for what's happening at the community level. Allowing you to intervene and change the experience of your residents in nearly real time can make the difference between the feeling of home and the feeling that they are alone an uncared for.

If you’re interested in having a discussion or seeing a demonstration about how the systems you already own can allow your team to better focus their time on what matters most and ensure that leaders in your company know when things aren’t right on the front lines send me an email at mgraham@tel-tron.com or give me a call at 386-523-1078 so we can start the changes today.

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Topics: Senior Living, Customer Success and Support, Regulatory Compliance, Tel-Tron Technologies, Nurse Call, Assisted Living, Cloud Reporting, Resident Wellness, Emergency Call System

A National Standard for Emergency Call Systems (It's on the way!)

Posted by Rick Dawson

January 21, 2011 5:28:35 AM EST

In any Assisted or Independent Living community, the emergency call system is a significant link in the delivery of Life Safety for the residents. When help is needed, the expectation is that the emergency call system will reliably summon that help.

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Topics: Regulatory Compliance, Nurse Call, Assisted Living, Before You Buy, Technology, Emergency Call System

Training the Trainer – It’s As Easy as Staying at a Holiday Inn Express

Posted by Malcolm Graham

June 18, 2010 9:57:26 AM EDT

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Topics: Customer Success and Support, Regulatory Compliance, Training, Emergency Call System

Never Miss a Staff Rounds Check Again!

Posted by Tel-Tron Corp.

May 13, 2010 8:47:25 PM EDT

Many senior living operators have a problem. There staff is supposed to be checking on certain residents on a regular basis, but there is no way to prove that it was actually done. A quick software upgrade to your Tel-Tron emergency call system and you can guarantee that you will never miss a room check again.

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Topics: Regulatory Compliance, Nurse Call, Safety, Resident Wellness, Emergency Call System, Alzheimer's & Dementia