June 22, 2012 7:19:27 AM EDT
Topics: Unique Advantage, wireless nurse call system, employee, made in the usa, Customer Success and Support, Nurse Call, testing, wireless emergency call system, life safety, quality, Tel-Tron, engineering, Technology, made in america, product, Emergency Call System, validation
February 14, 2012 12:12:33 PM EST
Topics: Senior Living, Customer Success and Support, Resident Safety, Nurse Call, Assisted Living, compliance, Staff Notification, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Resident Wellness, Technology, Reporting, Emergency Call System
January 12, 2012 10:00:05 AM EST
Are Senior Living Management Teams Out of Touch? The Senior Care Investor www.seniorcareinvestor.com thinks so. In a year where many strong companies in our market grew at an impressive clip, others faltered. During these periods of growth the challenges of bringing on new buildings in different states of disrepair, staff members from different performance cultures, and resident occupancy varying greatly by geographical market have restricted earning potential for even the industry leaders. To steal a quote from the SeniorCare Investor’s most recent publication, “When someone figures out how to profitably run a large chain but maintain a mom and pop feel, then that company will top the return lists every year.” Whether you are the mom and pop provider or you're trying to create that feeling within your community, personal attention to detail and a level of concern for the quality of life and security of your residents is what creates the “I’m home” feeling.
Being there when a resident needs you, responding with the same passion you would to your own family, being able to know when you miss and make it right; these are just the first steps to creating the feeling of home. You’ve got dinner, the air conditioning, the community bus, and putting green to worry about. Let us tell you when to worry about a resident’s security and emergency health needs require your attention. Let us take care of the compliance to your internal policies.
There is amazing new and innovative technology being created every day by us and companies like ours that goes under-utilized. Many of you already own it and just aren't taking advantage of what you've already bought. All you have to do is invest the time to better understand how knowing what you don’t know can change the lives of your residents.
Here's a quick tip to ensure that your key team members are really in touch with what happens at the front lines of your communities. Follow the steps below to enable a notification sent directly to your cell phone every time a resident waits more than ten minutes for assistance. You may think your front line is staffed appropriately and responding with the same passion you would, but this will let you know for sure.
Log into your Auditrak reporting package at www.auditrak.com and select the My Auditrak tab.
Select the Contact Methods link on your My Auditrak page and ensure that your contact information is correct.
If I were interested in Emergency Call events I would select that option from the list, it's the last item listed in the above image, then select the option for Report after and change the value to 10 minutes. If I select SMS as the notification option I will now receive a notification every time an Emergency Call at the selected community reaches 10 minutes without being responded to by the staff onsite. This will give any executive a real time feel for what's happening at the community level. Allowing you to intervene and change the experience of your residents in nearly real time can make the difference between the feeling of home and the feeling that they are alone an uncared for.
If you’re interested in having a discussion or seeing a demonstration about how the systems you already own can allow your team to better focus their time on what matters most and ensure that leaders in your company know when things aren’t right on the front lines send me an email at email@example.com or give me a call at 386-523-1078 so we can start the changes today.
Topics: Senior Living, Customer Success and Support, Resident Safety, Nurse Call, Assisted Living, compliance, Staff Notification, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Reporting, Emergency Call System, In the Cloud
January 21, 2011 5:28:35 AM EST
In any Assisted or Independent Living community, the emergency call system is a significant link in the delivery of Life Safety for the residents. When help is needed, the expectation is that the emergency call system will reliably summon that help.
September 21, 2010 10:22:09 AM EDT
Seriously. Take a look at the web sites for the top senior living providers and see if you can spot the differences between them. I've posted a few screen shots from a few just to prove the point. Look at the mission statement graphic. Is there a senior living company in existence that doesn't claim to do ALL of those same things?
July 12, 2010 8:45:21 AM EDT
Forever. Not really, but that is probably the only answer any buyer wants to hear. These are technically advanced systems, so a multi-decade expectation is probably not realistic anymore. That kind of thinking is a throwback from the days that emergency call systems were nothing more than a light bulb and a switch.
June 11, 2010 3:50:18 AM EDT
Like everybody else, I am a consumer. I purchase products from many different companies. However, as I think about those companies, I can't say that I have a personal attachment to any of them. I wouldn't think twice about buying my next video game from Target instead of Best Buy. To me, they're all the same. All except one. I am fiercely loyal to Publix, a grocery store chain here in Florida. I could cut my grocery bill by $20 by shopping at Wal-Mart. But what sets Publix apart is CJ and Beth. CJ is the bagger that often bags my groceries. Beth is a clerk that often rings up my order. CJ likes to go bowling on Friday and Saturday nights at the local alley. Beth has a Pomeranian named Felix. They both greet me warmly and I believe they sincerely mean it when they wish me a good evening. I'm not the only one who feels that a personal touch makes for a better customer experience. Here's one of many articles available online about the topic - http://www.americanchronicle.com/articles/view/104972.
June 7, 2010 4:23:31 AM EDT
June 3, 2010 12:43:56 PM EDT
When it comes to resident life safety, why would you take a chance having your wireless emergency call fail due to radio interference or being blocked by common building materials? Activate a Tel-Tron pendant or wireless pull cord and rest assured, your emergency call will get through, and help is on the way. Unlike many of our competitors who use 2.4 GHz technology, Tel-Tron uses 312 MHz which is absolutely the best technology for penetrating building materials and is essentially free of interference from other transmitters operating at the same frequency.
May 23, 2010 5:09:41 AM EDT
Once upon a time, senior living communities paid someone to be at the front desk 24 hours a day. They did this because the emergency call system consisted of a panel of lights and buzzers mounted on the wall. If a resident needed help, a light would turn on and a buzzer would sound. Someone had to be within earshot of this panel at all times, or calls for help would go unanswered. Once they heard it, though, alerting the care givers that someone needed help was another inefficient and labor intensive task.