June 22, 2012 7:19:27 AM EDT
September 21, 2010 10:22:09 AM EDT
Seriously. Take a look at the web sites for the top senior living providers and see if you can spot the differences between them. I've posted a few screen shots from a few just to prove the point. Look at the mission statement graphic. Is there a senior living company in existence that doesn't claim to do ALL of those same things?
July 29, 2010 9:21:19 AM EDT
A few years ago we had an initiative around Tel-Tron to “Make it Easy.” It incorporated everything from posting all of our operations guides on our website for customers to easily access to improving manufacturing processes to maximize efficiency. One of the customer-oriented results was an online store, allowing communities and dealers to order over the internet. This meant they could order at their convenience and not have to send a fax, wait on hold over the telephone, only call during our business hours, etc.
July 12, 2010 8:45:21 AM EDT
Forever. Not really, but that is probably the only answer any buyer wants to hear. These are technically advanced systems, so a multi-decade expectation is probably not realistic anymore. That kind of thinking is a throwback from the days that emergency call systems were nothing more than a light bulb and a switch.