Silversphere

POWERING THE BUSINESS OF LIVING

Troubleshooting 101: Solving Silversphere Problems Pragmatically

Posted by Damon Lamb

May 5, 2018 8:00:00 AM EDT

There’s really not a special, magical process for troubleshooting your Silversphere system. In fact, the same troubleshooting steps used to do so can be applied to solve a variety of day-to-day problems. Now we're going to explain how to apply the same steps to troubleshoot two entirely unrelated issues. (This blog was originally posted July 2012 and has since been updated.)

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Topics: Customer Success and Support, wireless emergency call system, Training, troubleshooting, Tel-Tron, Technology, customer service, Emergency Call System

"What you do speaks so loud that I cannot hear what you say."

Posted by Malcolm Graham

September 22, 2010 4:29:41 AM EDT

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Topics: Senior Living, Customer Success and Support, solution, Turnkey, Integration, Installation, Consultant, Tel-Tron, project management, customer service, Emergency Call System

Online ordering....Easy and Free Shipping

Posted by Melinda Dawson

July 29, 2010 9:21:19 AM EDT

A few years ago we had an initiative around Tel-Tron to “Make it Easy.” It incorporated everything from posting all of our operations guides on our website for customers to easily access to improving manufacturing processes to maximize efficiency. One of the customer-oriented results was an online store, allowing communities and dealers to order over the internet. This meant they could order at their convenience and not have to send a fax, wait on hold over the telephone, only call during our business hours, etc.

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Topics: Customer Success and Support, teltron, Tel-Tron, made in america, customer service, Emergency Call System

Training the Trainer – It’s As Easy as Staying at a Holiday Inn Express

Posted by Malcolm Graham

June 18, 2010 9:57:26 AM EDT

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Topics: wireless emergency call system, Training, compliance, battery replacement, real time data, customer service, Emergency Call System

The personal touch

Posted by Tel-Tron Corp.

June 11, 2010 3:50:18 AM EDT

Like everybody else, I am a consumer. I purchase products from many different companies. However, as I think about those companies, I can't say that I have a personal attachment to any of them. I wouldn't think twice about buying my next video game from Target instead of Best Buy. To me, they're all the same. All except one. I am fiercely loyal to Publix, a grocery store chain here in Florida. I could cut my grocery bill by $20 by shopping at Wal-Mart. But what sets Publix apart is CJ and Beth. CJ is the bagger that often bags my groceries. Beth is a clerk that often rings up my order. CJ likes to go bowling on Friday and Saturday nights at the local alley. Beth has a Pomeranian named Felix. They both greet me warmly and I believe they sincerely mean it when they wish me a good evening. I'm not the only one who feels that a personal touch makes for a better customer experience. Here's one of many articles available online about the topic - http://www.americanchronicle.com/articles/view/104972.

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Topics: Nurse Call, life safety, customer service, Emergency Call System

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At Silversphere, it is important to us that we not only provide reliable and proactive technology and marketing services, but that we also provide industry knowledge that assists you in running a better business and providing better care.

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