While the goal of every company is to push leads to the buying stage, the company typically drops off after you confirm your purchase. At Silversphere, the purchase of your emergency call system is only the beginning of your journey with us.
During every step of your journey, you will have a Silversphere employee to help guide and ensure the success of your system. We never outsource our responsibilities; at Silversphere, we engineer, design, manufacture, and install all of our products to guarantee the success and quality of them.
Your Personal Guide
From the first point of contact, our project managers are with you every step of the way. Once you purchase your emergency call system, expect a project manager to contact you to go over the next steps. Silversphere’s project managers will stick with you from this point of contact until the very end of the journey! They will provide you with pertinent information about your system, keep you up-to-date during every step of the process, and answer any questions you may have.
Our project managers will act as your personal liaison for anything Silversphere! Answering any questions or concerns and creating an atmosphere that helps you, your team, and your community thrive.
The Installation Process
Other companies may leave you to install your system or use a third-party company for installation, but as stated before, we are not like those companies. Silversphere sends out members of our team to install your system, to guarantee it is done the Silversphere way.
During the installation process, our project managers don’t bow down or step away. They will visit your community to ensure the process goes exactly as planned and that any/all questions you may have are answered.
Other Silversphere Benefits
ATMOS and STRATOS™ comes with a plethora of features that will help you deliver consistent care for those residing in your community. It also comes with 24/7 tech support, 365 days a year, as well as training videos that will help you and your team comprehend your system. Part of purchasing a Silversphere emergency call system is an in-depth guide on how to use it. Where other companies may let you sink, Silversphere is here to help. We want you to be able to fully utilize your system and understand all the features at your disposal.
The virtual pieces of training that come with the purchase of a Silversphere emergency call system are all self-paced and interactive. These resources can also be used to teach new employees or refresh existing team members. Silversphere also takes an active approach in the making of our solutions. Our training team members consist of Silversphere employees who work with the engineers and designers of the system.
The Silversphere Guarantee
At Silversphere, ensuring you understand your emergency call system is an integral part of gaining your business and gaining your trust. That is why our project managers are with you every step of the way – from purchase to installation! Our systems were created to help communities like yours thrive and become a safer, more secure place to reside. The goal of our emergency call systems is to give your residents and their family members peace of mind so they can enjoy the retirement they deserve.
If we handed off any part of the journey, it would not be done the right way the first time. Playing a role in every aspect and taking part in in-house manufacturing is how we ensure the quality of our product. If you would like to learn more about what makes Silversphere different, contact our team and see the solutions we provide!