Silversphere

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Damon Lamb

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Troubleshooting 101: Solving Silversphere Problems Pragmatically

Posted by Damon Lamb

May 5, 2018 8:00:00 AM EDT

There’s really not a special, magical process for troubleshooting your Silversphere system. In fact, the same troubleshooting steps used to do so can be applied to solve a variety of day-to-day problems. Now we're going to explain how to apply the same steps to troubleshoot two entirely unrelated issues. (This blog was originally posted July 2012 and has since been updated.)

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Topics: Customer Success and Support, wireless emergency call system, Training, troubleshooting, Tel-Tron, Technology, customer service, Emergency Call System

The Need For Predictive Technology

Posted by Damon Lamb

October 3, 2016 10:49:44 AM EDT

 

Let’s consider: What if Ellen Ripley, famously played by Sigourney Weaver in the 1979 sci-fi classic “Alien,” had looked at a database of previous sci-fi horror films, noted the obvious similarities and said, “Nope, we’re not going to investigate that creepy, derelict spaceship”? With her foresight, she could have prevented the whole messy episode and saved everyone a lot of heartache and slime. Admittedly, that would have made for a far less entertaining film, but that's not the point.

The point is that predicting the future saves lives is not only valid in science fiction.

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Topics: Technology

Training. Just Do It!

Posted by Damon Lamb

June 4, 2010 9:15:18 AM EDT

Like most of you, I wear several hats at work. The one that sits upon my brow most often is that of the Technical Support Analyst. Each day, I speak with people to help them fix whatever problems they're having with their emergency call systems. This ranges from full-fledged, lightning-induced system outages to issues with printing daily reports. Not surprisingly, both of the aforementioned problems are held to the same level of importance -- mostly because, from a user standpoint, they are both problems with "The System."

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Topics: Training, Emergency Call System

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