You’re not aware of Tel-Tron’s Warranty Plus program? For $3 per month per apartment, all of your Tel-Tron equipment is covered. If you take a lightning hit and every last piece of equipment is fried, you get all new equipment at no additional cost. A staff member dropped a pager in the toilet? Covered. A resident ran over a pendant with a car? Covered. A technician from a different company dropped a pipe on your console? Covered. Your electrical closet flooded and your power supply exploded? Covered.
It’s my busiest time of year in technical support. The storms are rolling in, and so are the calls to my after-hours support phone. Every week, another community falls victim to a lightning strike. Some get off easy with only a call station or two affected. Others aren’t so fortunate and require thousands of dollars to repair. Most of these customers had turned down the opportunity to sign up for Tel-Tron’s Warranty Plus program, which could have saved them thousands in repairs.
I’m also getting a lot of calls from other customers who are having to replace pendants simply because their emergency call system is aging. Pendants are hypersonically welded shut to make them water resistant, which means that the batteries cannot be replaced. After a certain amount of time, the pendants will need to be replaced altogether, which can amount to thousands of dollars in replacements. Again, most of these customers passed on the opportunity to sign up for the Warranty Plus program.
Of course, we don’t leave these customers without options. We work with them and allow them sign up for the Warranty Plus program, but there is a signup fee. However, if they had opted to sign up for the Warranty Plus program before their first year of warranty had expired, they would not have had to pay for the signup fee.
Bear with me as we do some math. Let’s assume you have 60 apartments and 100 pendants:
- $60/apartment x $3/month = $180/month x 12 months = $2,160/year
- 3 years (the estimated life of a pendant) x $2,160/year = $6,480
- New pendant cost = $100 x 100 pendants = $10,000
- $10,000 – $4,320 = $3,520 in savings
This scenario doesn’t include the pagers, batteries for pull cord stations, forces of nature, etc, that might increase these
savings. Oh, as an added bonus, you get 30% off of Tel-Tron’s list price for new purchases. And you get a free spares kit to get you back up and running as soon as possible in the event of equipment failure (see image). And you are allowed free end-user training for up to two of your staff members. And we automatically send you replacement batteries for your fixed wireless transmitters at three-year intervals. And we automatically send you back-up batteries for your main Tel-Tron life safety equipment every five years. Do I need to keep going?
I’m an employee of Tel-Tron and I’m biased. Don’t simply take my word for it. We’ve had many customers sign up for the program since its inception. One hundred percent (yes, that’s 100%) of those customers are still enrolled in the program.
If you want the full skinny of the program, including how to sign up, click here for a link to a brochure. If you just want to sign up, click here to email Brooke Moffett, who will contact you and write up a contract.