As a technical support manager and representative for Tel-Tron, it’s easy for me to feel down some days. After all, the only clients I talk to regularly are the people that have problems, and are frustrated. When was the last time you called a product manufacturer’s technical support line to tell them how great their product worked? See, I don’t get to talk to the 97% of our customers who didn’t call technical support in a given day.
Due to the nature of my position, I like to get out in the field from time to time to remind me of the reason for my career choice. Recently, I took a trip to the New Orleans area and visited a couple communities. I was there to fix a few problems, and make soe requested programming changes, at each. The weather was hot (nearing 100 degrees) and humid. I was often working in a non-air-conditioned room and was literally dripping with sweat. I was not in the best of moods. However, something inevitably cheered me up.
I was sitting in the community’s lobby and trying to cool off. Soft instrumental music was playing overhead, as it often does in a community like this. Suddenly, from my right, I heard singing. The song was “Someone to Watch Over Me” and an elderly lady was singing along with it. Her voice was wonderful and I couldn’t help wondering if she had been a professional singer at some point in her life. I immediately smiled and enjoyed her rendition. She is why I continue to do technical support for Tel-Tron.
At another community, I was sitting in the lobby awaiting the manager after a long days’ work. I was ready to call it a day after sitting in an uncomfortable chair for hours on end, watching data fly by on my computer. An elderly gentleman sat next to me and we had an interesting conversation about his time in World War II. He is why I love to do this.
I get up in the morning for these residents. Helping you keep your residents protected is the reason I can’t sleep some nights. I know that my job is important to their quality of life and well-being. I know that they are all individuals that have different needs. It’s up to me to understand the wireless and life safety technology behind those needs and ensure it stays operational. It bothers me to think about someone living in a community where there isn’t a well functioning emergency call system. If anyone at Tel-Tron didn’t feel this same way, they wouldn’t work here. It’s just part of who we are.