Silversphere: A Supportive Environment

Posted by Brian Pabst

March 15, 2019 8:00:00 AM EDT

This month, Silversphere is highlighting the hard work and dedication of our exceptional technical support department. We spoke with Brian, the Director of Technical Support, to explore the intricacies of the technical support experience and how each employee contributes to the overall success of Silversphere’s goals. 

Brian shared that technical support is more than knowing about products and services; it’s about providing a warming, helpful experience while solving a problem. He believes that communication skills, professional training, and product knowledge can come together to create a streamlined process for resolving technical issues.

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Topics: Customer Success and Support, Technology

What are Your Community's Care Solutions?

Posted by Valerie Stephen

February 15, 2019 8:00:00 AM EST

With every year that passes, more senior living communities open their doors to welcome new residents. With the growing number of senior living communities in the market, having a community that is competitive and successful can be challenging. More communities are beginning to have luxurious amenities, unique services, and detailed community care solution programs.

Your community's care solutions are the driving forces that attract residents. Without well-planned care solutions, a community can appear to be unprepared or unprofessional. Silversphere stresses the importance of developing a community care plan and implementing the plan to ensure the safety of community residents.  

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Quality Management: A Team Effort

Posted by Carolyn Flynn

February 1, 2019 8:00:00 AM EST

Quality assurance plus quality control for total quality management is a team effort.

Understanding the differences between quality assurance and quality control is essential for learning how to achieve total quality management. In the Electronics Production Department at Silversphere, our work is never-ending in continuing to master this concept. At Silversphere, we tailor our current methods towards the work of an electronic production team. These processes can be modified for any company or department to help fit the needs of their quality standards and goals.

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Topics: Employees, Senior Care Technology, Manufacturing

Manufacturing Efficiency

Posted by Zachary Roberts

January 15, 2019 8:00:00 AM EST

At Silversphere, we are on a constant mission to improve our products and how they are manufactured. We have implemented multiple techniques with the goal of achieving the most productivity while minimizing wasted efforts and expenses. Silversphere has implemented the following methods for efficiency improvement:

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Silversphere employee spotlight: Meet Cameron Watkins!

Posted by Silversphere Team

January 1, 2019 8:00:00 AM EST

Congratulations to Cameron Watkins, this month’s Employee Spotlight! Cameron is currently the Director of Software at Silversphere and is well-known by many of our employees! He has been on our Silversphere team for four years and has become a highly valued employee over the years. We recently had a chance to learn more about his life and highlights from his past four years at Silversphere!

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Topics: Silversphere, Employee Highlight

Un-Complicate Technology Training in Your Community

Posted by Sasha Rodriguez

December 15, 2018 8:00:00 AM EST

Sasha Rodriguez is Silversphere’s System Trainer, and she is an experienced, hard-working, joyful member of our team. Without her, our training development system would not be the fantastic tool that it is today. She has a knack for helping others and truly understands how programs work to un-complicate technology training. She is able to explain the importance of technology training and how to help others begin to understand various processes.The following is her account of the best practices she recommends using to implement training in your community:

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Topics: Training, Technology, Senior Care Technology

How Technology Improves Senior Living Satisfaction

Posted by Karen O'Hara

December 1, 2018 8:00:00 AM EST

Resident satisfaction is crucial for senior living executives working to create thriving communities. Satisfied residents lead to more referrals, which leads to a steady income. However, it can be an immense challenge to track true satisfaction in the senior living industry. So, how can technology play a role in creating and measuring satisfaction?

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Topics: Emergency Call System, Silversphere, Senior Care Technology

Hydration for Seniors

Posted by Silversphere Team

November 15, 2018 8:00:00 AM EST

Author: Hana Kašková

Hydration is closely monitored in the senior population due to the physiological changes that occur as our body goes through the aging process. The body composition changes by retaining less water, increasing the fat tissue, and diminishing the sense of thirst. The disease process that affects the senior population impacts the hydration status as well as increasing the likelihood of increased hospital stays, visits to the emergency rooms, and other health complications. Being aware of the symptoms of dehydration in seniors is essential.

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Topics: Senior Health, Healthy Aging

Happier Senior Living Communities with Safer Residents

Posted by Karen O'Hara

November 1, 2018 8:00:00 AM EDT

Running a senior living community may raise a copious amount of concerns, but above all of these, the number one priority is resident safety. When a new resident joins a community, safety can be of an even greater concern. Without fully knowing an individual, you may not yet be aware of all their specific needs or limitations.

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Topics: Senior Living, Resident Wellness

The Importance of Engagement in Resident Retention

Posted by Karen O'Hara

October 20, 2018 8:00:00 AM EDT

Senior living communities spend months trying to figure out how to attract new residents. Sales and marketing teams work trying to understand a residents’ needs and how they can offer solutions to those needs. Eventually, the new resident and their family decide that it is time to make the move into a senior living community, putting their trust in the community to take care of their loved one. After a considerable amount of effort by the sales team on the front end, they have successfully attracted a new resident, but what has the rest of the community done to prepare for this move in? It is vital that a senior living community put just as much effort into resident retention as they did in getting seniors into their community.

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Topics: Resident Wellness, Social Interaction