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We've got you covered - an equipment replacement plan that works

Posted by niteowl23

April 23, 2013 5:36:38 AM EDT

You're not aware of Tel-Tron's Warranty Plus program? For $3 per month per apartment, all of your Tel-Tron equipment is covered. If you take a lightning hit and every last piece of equipment is fried, you get all new equipment at no additional cost. A staff member dropped a pager in the toilet? Covered. A resident ran over a pendant with a car? Covered. A technician from a different company dropped a pipe on your console? Covered. Your electrical closet flooded and your power supply exploded? Covered.

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Topics: wireless emergency call system, life safety, Training, warranty, battery replacement, Emergency Call - Life Safety, nurse call system, emergency call system

Troubleshooting 101: Solving Tel-Tron Problems Pragmatically

Posted by teltrondamon

July 31, 2012 10:15:31 AM EDT

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Topics: Emergency Call, Now You Know, Customer Success and Support, wireless emergency call system, Training, troubleshooting, Tel-Tron, Technology, customer service

Training the Trainer – It’s As Easy as Staying at a Holiday Inn Express

Posted by mgrahamiv

June 18, 2010 9:57:26 AM EDT

[youtube=http://www.youtube.com/watch?v=ow2bCRcIbgs]

All of the latest and greatest technology, coolest software and state of the art reporting capabilities are nothing more than really expensive paper weights without proper training. I’m always amazed at how many people think that just because they use something they are somehow now an expert on how to teach other people how to use the product. The fact that I watch the Daytona 500 every year, drive a car to work, have seven speeding tickets to my name and look great in a fire suit and helmet doesn’t make me a race car driver and it certainly doesn’t make me capable of teaching someone how to drive a race car. We often get familiar with the products that we use daily, even comfortable. Our understanding of those products grows the more we use them. That’s great; we all need to learn more about the tools we use. The problems start when our confidence exceeds our knowledge. Knowing how to use a product in a limited scope is far different than understanding a product well enough to teach any user how to use it in any application. Remember, just because you stayed at a Holiday Inn Express last night doesn’t make you a trainer.

One of the traps that non-professional trainers fall into is that they assume everyone uses the product just like they do. The person that trained them probably felt the same way. The conclusion of this informal passing down of knowledge is that things get distorted through perceived experience rather than fact. Observation can be a great tool in understanding something but often a misinterpretation of some coincidental event gets wrapped up into the “myth of operation” that is passed down from person to person until what new employees are learning barely resembles the information that was originally introduced with the new product. Things get lost in translation, people hear what they want to hear, short cuts are taken and people without a passion or interest in training treat the endeavor accordingly diminishing the product delivered to the people that need it most, the newest members of your team.

How do we combat this? How can we ensure integrity of the information being disseminated and confirm that the people that need it most not only comprehended what we taught them but also can implement it now? How can we continue to reinforce these lessons? How do we keep that base of knowledge growing? All relative questions that operators deal with everyday, turnover isn’t going away. Tel-Tron Technologies has a training program called “Train the Trainer” that addresses all of these problems and more. It’s free to you and our involvement with your team NEVER ends. We are always there to help you grow and continue to support your onsite trainer provide the best professional training practices to your staff the day they start and reinforce those lessons throughout their careers. Let’s get down to the details and see how it’s done.

We help identify a trainer at your community if you haven’t already. Trainers are a special breed and not everyone is right for the job, we can make sure you get the right person in the right spot. Once we have identified the right person we make sure they have the right material and ensure they use the right process. We start out by ensuring that five basic concepts are put into practice:

  1. There is a difference between listening and learning! I see people paying attention almost every time I teach a technical class. If I’m not on my game, continuously involving the learners then it is almost a guarantee that many won’t be able to retain or use the information I provided in as short a time as an hour later.
  2. Not everybody learns the same way. Unless you have years of experience and a lot of familiarity with your students your probably won’t be able to figure out how your students learn in enough time to be effective. Do your students learn better through visual examples, auditory examples or tactile examples? We teach you to provide examples in all formats and ensure that you have the material, produced and provided by us, the manufacturer, to meet your employees’ needs.
  3. Asking good questions is more important than providing all of the answers. We help your employees use the Socratic method of critical thinking to ensure that these are lessons truly learned not just taught. Using a dialectical method that involves discussion and logic rather than a recitation of facts is always more effective for long term retention.
  4. Keep the lectures to an absolute minimum. Slides too. We provide you talking points and PowerPoint presentations but more importantly we teach you why you should use them sparingly and how to teach your employees using other medium that are more effective. Interactive learning, games, role playing and other techniques are at your fingertips and provide a much richer experience for the learner.
  5. It isn’t about what you know but what your students learn. Proving how smart you are to your audience is not conductive to a great learning environment. You don’t have to be a college professor with a PhD in a given subject to be a great teacher. In fact many “teachers” with those credentials are awful. Focusing on the needs of your students, understanding how they learn and keeping them engaged are far more relevant than your technical base of knowledge. We help you develop those skills throughout our partnership.

By providing your onsite trainer with the tools they need to be successful and self-reliant your life gets much easier. Cost of ownership goes down. Over 80% of all calls to our technical support center are related to operational instruction. Over half of our onsite service is related to operational misinformation. Imagine saving 70% of your employees time related to technical issues and 50% of your annual cost on service. Remember, we provide this service free with every new installation or upgrade. Consistency of delivery is no longer a problem, we provide you the training materials, hands on tools, DVDs, quick guides, testing materials and online learning services that ensure the technical materials you need to do your job are current and consistent. We’re with you every step of the way, you’ll have a personal “Train the Trainer” mentor that guides you through the process for as long as you need and is standing right by your side the first time you’re in front of a class. That’s what a partnership is about and that’s what you get every time you do business with Tel-Tron, your partner for life. Don't just take our word for it, listen to what our partners and training participants have to say.

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Topics: wireless emergency call system, Training, compliance, battery replacement, Emergency Call - Life Safety, real time data, customer service, emergency call system

Introducing the Tel-Tron Training Channel!

Posted by teltrondamon

June 9, 2010 11:56:01 AM EDT

At Tel-Tron, we understand that not everyone learns the same way. For example, I prefer regimented, strict courses with a syllabus and clear goals. Other people prefer to just get a manual and a cup of coffee, curl up in a corner, and read at their own pace. Whatever your style, we can meet it.

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Topics: Training, Emergency Call - Life Safety

Training. Just Do It!

Posted by teltrondamon

June 4, 2010 9:15:18 AM EDT

Like most of you, I wear several hats at work. The one that sits upon my brow most often is that of the Technical Support Analyst. Each day, I speak with people to help them fix whatever problems they're having with their emergency call systems. This ranges from full-fledged, lightning-induced system outages to issues with printing daily reports. Not surprisingly, both of the aforementioned problems are held to the same level of importance -- mostly because, from a user standpoint, they are both problems with "The System."

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Topics: Training, Emergency Call - Life Safety

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