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Resolutions For Your Senior Living Community

Posted by kalebscharmahorn

January 6, 2014 6:24:47 AM EST

All too often, resolutions are about the things we give up, the things we choose to do without. No wonder they never get off the ground. This year at Tel-Tron, we’ve decided to take a different approach, by giving you a few ideas on how to enhance and enrich your community and it's residents and to help make your community an even better place to live and work this year. Here is some inspiration to get you started:

Go Green: A healthier lifestyle begins with a healthier environment, and with all the tools and resources available, it is easier than ever to ensure that your community is eco-friendly. Here are a few simple solutions:

  1. Get an Energy Star check: How energy-efficient is your community? An EPA Energy Star check is the best way to know for sure. Not only is an Energy Star certification mean that your facility is eco-friendly, but it also ensures superior comfort for your residents and a reduction of up to one-third in your energy costs. It’s a win-win!
  2. Recycle Everywhere: While most community have implemented recycling programs in their main living areas, this year, make a commitment to facilitate recycling throughout your community by using divided bins in residents’ rooms or on shared hallways. Education is also important. Since seniors did not grow up recycling, many of them know very little about it. Discuss what can and can’t be recycled, using physical examples, so residents are clear on the guidelines and your program is more successful.
  3. Reduce fabric waste: Fabric waste is a little-known environmental problem in the United States. Assist your residents in getting rid of unwanted clothing and linens with a centrally located donation bin. Donate these items to a shelter or a local thrift shop. Many of these places donate unwanted items to fabric recycling facilities, which turn them into cleaning rags, brushes, etc.
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Topics: Senior Living Community, Senior Living, security, safety, Independence, Assisted Living, E-Call, Life Safety Solutions, Emergency Call - Life Safety, Tel-Tron, memory care, Resident Wellness, nurse call system, Independent living, emergency call system, resolutions for seniors

E-Call Systems are Boring

Posted by kmanley2013

May 20, 2013 10:39:42 AM EDT

First, I want to introduce myself. My name is Kevin Manley. I’m Tel-Tron’s new Director of Marketing and SaaS (that’s Software-as-a-Service, not Sass). You may have seen the great press release I wrote about myself a few weeks ago. I’ve been at Tel-Tron for about 2 ½ months now and my primary observation so far about the E-Call (Emergency Call) industry is that this is some pretty dry stuff. The last time there was any levity in this business was “I’ve fallen and I can’t get up,” and that wasn’t even supposed to be funny. It was just bad acting.

Leading Age and ALFA
I was sent to help at our booth at the Leading Age Expo two weeks after I joined Tel-Tron, ready to talk about our products. As I walked around the Expo, I saw a lot of E-Call devices and booths showing absurdly happy stock-photography seniors. Ever notice that those same exact happy stock-photography seniors are on all of the senior living marketing materials? Maybe you have to be a marketer to notice that kind of thing. A few months later I attended ALFA (with a little more industry knowledge under my belt). I observed that one common topic that no one was talking about in the break-out sessions at Leading Age or ALFA was E-Call systems. Why? Because it’s boring. We don’t really want to talk about it either (except our engineers … they love this stuff).

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Topics: ECall, Regulatory Compliance, ALFA, business, Nursing home, Emergency Call - Life Safety, Software as a service, Risk Management, Tel-Tron

Troubleshooting 101: Solving Tel-Tron Problems Pragmatically

Posted by teltrondamon

July 31, 2012 10:15:31 AM EDT

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Topics: Emergency Call, Now You Know, Customer Success and Support, wireless emergency call system, Training, troubleshooting, Tel-Tron, Technology, customer service

Meet Quality Assurance Engineer Ed Otero

Posted by jasonprogers

June 22, 2012 7:19:27 AM EDT

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Topics: Unique Advantage, wireless nurse call system, employee, Emergency Call, made in the usa, Customer Success and Support, Nurse Call, testing, wireless emergency call system, life safety, quality, Emergency Call - Life Safety, Tel-Tron, engineering, Technology, made in america, product, emergency call system, validation

Tel-Tron Project Management: A Behind the Scenes Look at a Team Devoted to Your System, Satisfaction and Success

Posted by sstaup

May 25, 2012 10:34:09 AM EDT

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Topics: Unique Advantage, Emergency Call, Now You Know, Customer Success and Support, solution, Resident Safety, seniors, Turnkey, wireless emergency call system, safety, Installation, Emergency Call - Life Safety, Wireless, Tel-Tron, project management

Do You Have a Program Designed to Reduce Fall Risk?

Posted by mgrahamiv

February 14, 2012 12:12:33 PM EST

The risk is real
The awareness related to fall risks over the last few years is staggering. One in five hip fractures results in a death within a year of the incident. One in four seniors that fall and fracture a hip, who used to live independently, spend at least the next year in an assisted living or nursing home environment. It's also a little concerning how little, as an industry, we've done to mitigate the risk. Fall detection is largely a waste, the damage is done, and unless the resident is unconscious automated fall detection devices do little more than let you know the horse is out of the barn.

What can you do?
Fall prevention programs need to be comprehensive and targeted. Do you evaluate the medications your residents are taking and develop specific and targeted prevention programs if their medication puts them at increased risk? If a resident has had a previous fall, do you know the likelihood of them falling again compared to those who have never had a fall? Are you putting technology and processes in place to create an environment which reduces a resident's risk of a repeat incident? Knowing the precursors of a fall is a critical component to prevent it from happening.

For further reading on the risks related to falls and the possible outcomes, often life threatening, visit the CDC's Website on Falls for Older Adults .

If you don't currently employ technology to prevent a fall then contact your sales representative
(sales@tel-tron.com) to talk about what it takes to be successfully implement a fall prevention strategy.

To learn more about the benefits of Tel-Tron's unique fall management technology, click here.

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Topics: Emergency Call, Customer Success and Support, Resident Safety, seniors, Nurse Call, Assisted Living, compliance, Staff Notification, Emergency Call - Life Safety, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Resident Wellness, Technology, Reporting, emergency call system

Maximize the Potential of Your Emergency Call System

Posted by mgrahamiv

January 12, 2012 10:00:05 AM EST

Are Senior Living Management Teams Out of Touch? The Senior Care Investor www.seniorcareinvestor.com thinks so. In a year where many strong companies in our market grew at an impressive clip, others faltered. During these periods of growth the challenges of bringing on new buildings in different states of disrepair, staff members from different performance cultures, and resident occupancy varying greatly by geographical market have restricted earning potential for even the industry leaders. To steal a quote from the SeniorCare Investor’s most recent publication, “When someone figures out how to profitably run a large chain but maintain a mom and pop feel, then that company will top the return lists every year.” Whether you are the mom and pop provider or you're trying to create that feeling within your community, personal attention to detail and a level of concern for the quality of life and security of your residents is what creates the “I’m home” feeling.

Being there when a resident needs you, responding with the same passion you would to your own family, being able to know when you miss and make it right; these are just the first steps to creating the feeling of home. You’ve got dinner, the air conditioning, the community bus, and putting green to worry about. Let us tell you when to worry about a resident’s security and emergency health needs require your attention. Let us take care of the compliance to your internal policies.

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Topics: Emergency Call, Customer Success and Support, Resident Safety, seniors, Nurse Call, Assisted Living, compliance, Staff Notification, Emergency Call - Life Safety, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Reporting, emergency call system, In the Cloud

VERY Key Metrics - Ignore At Your Own Peril

Posted by teltroncorp

August 9, 2011 9:26:53 AM EDT

Tel-Tron powers the systems technology at roughly 1,000 retirement communities, improving the quality of life for over 100,000 residents. We work with over 200 senior living clients and have a very long-term understanding of the good, bad and ugly of senior housing management. I've been tempted to start a blog series on things I would do if I owned a senior living company or community. Given the challenges we've helped folks through this week, that temptation is growing harder and harder to resist.

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Topics: Unique Advantage, Senior Living, wireless emergency call system, Assisted Living, Staff Notification, Management, Emergency Call - Life Safety, cloud computing, Tel-Tron, real time data, emergency call system

"What you do speaks so loud that I cannot hear what you say. "

Posted by mgrahamiv

September 22, 2010 4:29:41 AM EDT

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Topics: Senior Living, Customer Success and Support, solution, Turnkey, Integration, Installation, Subcontractor, Emergency Call - Life Safety, Consultant, Tel-Tron, project management, customer service, emergency call system

Online ordering....Easy and Free Shipping

Posted by mmdawson

July 29, 2010 9:21:19 AM EDT

A few years ago we had an initiative around Tel-Tron to “Make it Easy.” It incorporated everything from posting all of our operations guides on our website for customers to easily access to improving manufacturing processes to maximize efficiency. One of the customer-oriented results was an online store, allowing communities and dealers to order over the internet. This meant they could order at their convenience and not have to send a fax, wait on hold over the telephone, only call during our business hours, etc.

According to our customers this was a convenient and welcome tool. Internally, though, we were still manually entering the order into our accounting/inventory software, which unfortunately led to entry errors on our part on occasion.

As technology advances, thankfully so does accounting software. Our current software has an e-Business module that integrates the online store directly into the sales order module! When a customer places an order online all we have to do is approve or deny it and it becomes an order, automatically setting it up for same-day shipping. (For the curious…the only reason an order would be denied is if your account is inactive due to non-payment…fair enough, right?)

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Topics: Customer Success and Support, teltron, Tel-Tron, made in america, customer service, emergency call system

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