Silversphere

POWERING THE BUSINESS OF LIVING

Your residents. They're why I get up in the morning.

Posted by niteowl23

August 15, 2011 11:05:32 AM EDT

As a technical support manager and representative for Tel-Tron, it's easy for me to feel down some days. After all, the only clients I talk to regularly are the people that have problems, and are frustrated. When was the last time you called a product manufacturer's technical support line to tell them how great their product worked? See, I don't get to talk to the 97% of our customers who didn't call technical support in a given day.

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Topics: technical support, Now You Know, Customer Success and Support, seniors, motivation, Resident Wellness, purpose, emergency call system

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