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All Senior Living Communities Are The Same!

Posted by teltroncorp

September 21, 2010 10:22:09 AM EDT

Seriously. Take a look at the web sites for the top senior living providers and see if you can spot the differences between them. I've posted a few screen shots from a few just to prove the point. Look at the mission statement graphic. Is there a senior living company in existence that doesn't claim to do ALL of those same things?

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Topics: Unique Advantage, made in the usa, Nurse Call, wireless emergency call system, Assisted Living, Before You Buy, PC, Technology, emergency call system

Throw out that PC based system and get in the CLOUD!

Posted by teltroncorp

May 23, 2010 5:09:41 AM EDT

Once upon a time, senior living communities paid someone to be at the front desk 24 hours a day. They did this because the emergency call system consisted of a panel of lights and buzzers mounted on the wall. If a resident needed help, a light would turn on and a buzzer would sound. Someone had to be within earshot of this panel at all times, or calls for help would go unanswered. Once they heard it, though, alerting the care givers that someone needed help was another inefficient and labor intensive task.

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Topics: Emergency Call, Nurse Call, computer, sms, Integration, wireless emergency call system, Assisted Living, Emergency Call - Life Safety, PC, cloud computing, real time data, emergency call system, In the Cloud

Enough Already. The PC has to go!

Posted by teltroncorp

May 16, 2010 4:00:01 AM EDT

All you have to do is read words in this picture, which was taken by one of our salespeople when touring a community that just installed a new emergency call system from a competitor. WOW! I cannot believe that someone would actually write that memo - clearly aware of the implications of not obeying - and think that just writing a note makes everything OK.

IT'S NOT OK! You are tasked with making sure that a resident's call for help gets answered. And for lots of reasons, including this one, a personal computer is a completely inappropriate engine for an nurse call system. In case you can't read the picture, here is what it says.

"Please do not use this computer to go onto the internet. This computer runs our nurse call system and is vitally important. Thanks, Jane."

Jane - Rather than writing a memo, you should have thrown that system out and replaced it with one that is not computer based. Can any of you think of a single system that is a life safety device that runs on a Windows computer? Please leave a comment to this post if you can.

Defibrillators? No. Airplane Avionics? No. Dialysis Equipment? No. Automobile Electronics? No.

When you hear about someone who is on "life support," do you think it would be wise to have that equipment run by a Windows computer? No way. So why is it OK to put the lives of senior living residents in the temperamental control of a Windows personal computer? Short answer....It isn't! They freeze up. They need rebooting. Software needs updating. They aren't battery backed up for longer than a few minutes. Really the list is endless.

Staff can close the program. Staff can turn them off (on purpose, or on accident). And, as in the case captured in this picture, staff can browse the internet while calls for help go unanswered. It simply isn't necessary.

On an enterprise quality nurse call system, the main servers, switches, routers and gateways use embedded systems, industrial microcontrollers, sophisticated power supplies, elaborate supervision and battery back-up methodologies. There are design tolerances measured in sub-1% range. User GUIs are browser based and access data on the system, but do not control the system. Visit Auditrak.com, for an example of a killer call system GUI that resides in the cloud.

As I looked at the picture in the beginning of this article, I was so frustrated at the lack of seriousness with which Jane took her role as caregiver. In fairness, Jane probably did not select that system. Someone at her corporate office, who doesn't have to respond to an emergency call - ever - probably picked it as a result of their beauraucratic purchasing system. Still...the kind of compromise and accommodation Jane is forced into is simply not necessary. There are other options.

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Topics: Emergency Call, Senior Living, Nurse Call, computer, wireless emergency call system, pendant, life safety, Assisted Living, Staff Notification, Before You Buy, Emergency Call - Life Safety, PC, emergency call system, In the Cloud

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