Silversphere

POWERING THE BUSINESS OF LIVING

Meet Quality Assurance Engineer Ed Otero

Posted by jasonprogers

June 22, 2012 7:19:27 AM EDT

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Topics: Unique Advantage, wireless nurse call system, employee, Emergency Call, made in the usa, Customer Success and Support, Nurse Call, testing, wireless emergency call system, life safety, quality, Emergency Call - Life Safety, Tel-Tron, engineering, Technology, made in america, product, emergency call system, validation

Online ordering....Easy and Free Shipping

Posted by mmdawson

July 29, 2010 9:21:19 AM EDT

A few years ago we had an initiative around Tel-Tron to “Make it Easy.” It incorporated everything from posting all of our operations guides on our website for customers to easily access to improving manufacturing processes to maximize efficiency. One of the customer-oriented results was an online store, allowing communities and dealers to order over the internet. This meant they could order at their convenience and not have to send a fax, wait on hold over the telephone, only call during our business hours, etc.

According to our customers this was a convenient and welcome tool. Internally, though, we were still manually entering the order into our accounting/inventory software, which unfortunately led to entry errors on our part on occasion.

As technology advances, thankfully so does accounting software. Our current software has an e-Business module that integrates the online store directly into the sales order module! When a customer places an order online all we have to do is approve or deny it and it becomes an order, automatically setting it up for same-day shipping. (For the curious…the only reason an order would be denied is if your account is inactive due to non-payment…fair enough, right?)

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Topics: Customer Success and Support, teltron, Tel-Tron, made in america, customer service, emergency call system

Tel-Tron Technologies: Proudly Made in the USA

Posted by mgrahamiv

June 7, 2010 4:23:31 AM EDT

“Made in the USA”

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Topics: wireless nurse call system, made in the usa, Nurse Call, wireless emergency call system, life safety, Emergency Call - Life Safety, made in america, emergency call system

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At Silversphere, it is important to us that we not only provide reliable and proactive technology and marketing services, but that we also provide industry knowledge that assists you in running a better business and providing better care.

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