Silversphere

POWERING THE BUSINESS OF LIVING

We've got you covered - an equipment replacement plan that works

Posted by niteowl23

April 23, 2013 5:36:38 AM EDT

You're not aware of Tel-Tron's Warranty Plus program? For $3 per month per apartment, all of your Tel-Tron equipment is covered. If you take a lightning hit and every last piece of equipment is fried, you get all new equipment at no additional cost. A staff member dropped a pager in the toilet? Covered. A resident ran over a pendant with a car? Covered. A technician from a different company dropped a pipe on your console? Covered. Your electrical closet flooded and your power supply exploded? Covered.

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Topics: wireless emergency call system, life safety, Training, warranty, battery replacement, Emergency Call - Life Safety, nurse call system, emergency call system

Meet Quality Assurance Engineer Ed Otero

Posted by jasonprogers

June 22, 2012 7:19:27 AM EDT

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Topics: Unique Advantage, wireless nurse call system, employee, Emergency Call, made in the usa, Customer Success and Support, Nurse Call, testing, wireless emergency call system, life safety, quality, Emergency Call - Life Safety, Tel-Tron, engineering, Technology, made in america, product, emergency call system, validation

Tel-Tron - An Untapped Referral Source

Posted by rlingold

April 26, 2012 5:31:51 AM EDT

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Topics: senior living operators, Now You Know, Senior Living, Customer Success and Support, business, life safety, operators, referrals, resident, partnership, sales

The personal touch

Posted by niteowl23

June 11, 2010 3:50:18 AM EDT

Like everybody else, I am a consumer. I purchase products from many different companies. However, as I think about those companies, I can't say that I have a personal attachment to any of them. I wouldn't think twice about buying my next video game from Target instead of Best Buy. To me, they're all the same. All except one. I am fiercely loyal to Publix, a grocery store chain here in Florida. I could cut my grocery bill by $20 by shopping at Wal-Mart. But what sets Publix apart is CJ and Beth. CJ is the bagger that often bags my groceries. Beth is a clerk that often rings up my order. CJ likes to go bowling on Friday and Saturday nights at the local alley. Beth has a Pomeranian named Felix. They both greet me warmly and I believe they sincerely mean it when they wish me a good evening. I'm not the only one who feels that a personal touch makes for a better customer experience. Here's one of many articles available online about the topic - http://www.americanchronicle.com/articles/view/104972.

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Topics: Nurse Call, life safety, Emergency Call - Life Safety, customer service, emergency call system

Tel-Tron Technologies: Proudly Made in the USA

Posted by mgrahamiv

June 7, 2010 4:23:31 AM EDT

“Made in the USA”

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Topics: wireless nurse call system, made in the usa, Nurse Call, wireless emergency call system, life safety, Emergency Call - Life Safety, made in america, emergency call system

Enough Already. The PC has to go!

Posted by teltroncorp

May 16, 2010 4:00:01 AM EDT

All you have to do is read words in this picture, which was taken by one of our salespeople when touring a community that just installed a new emergency call system from a competitor. WOW! I cannot believe that someone would actually write that memo - clearly aware of the implications of not obeying - and think that just writing a note makes everything OK.

IT'S NOT OK! You are tasked with making sure that a resident's call for help gets answered. And for lots of reasons, including this one, a personal computer is a completely inappropriate engine for an nurse call system. In case you can't read the picture, here is what it says.

"Please do not use this computer to go onto the internet. This computer runs our nurse call system and is vitally important. Thanks, Jane."

Jane - Rather than writing a memo, you should have thrown that system out and replaced it with one that is not computer based. Can any of you think of a single system that is a life safety device that runs on a Windows computer? Please leave a comment to this post if you can.

Defibrillators? No. Airplane Avionics? No. Dialysis Equipment? No. Automobile Electronics? No.

When you hear about someone who is on "life support," do you think it would be wise to have that equipment run by a Windows computer? No way. So why is it OK to put the lives of senior living residents in the temperamental control of a Windows personal computer? Short answer....It isn't! They freeze up. They need rebooting. Software needs updating. They aren't battery backed up for longer than a few minutes. Really the list is endless.

Staff can close the program. Staff can turn them off (on purpose, or on accident). And, as in the case captured in this picture, staff can browse the internet while calls for help go unanswered. It simply isn't necessary.

On an enterprise quality nurse call system, the main servers, switches, routers and gateways use embedded systems, industrial microcontrollers, sophisticated power supplies, elaborate supervision and battery back-up methodologies. There are design tolerances measured in sub-1% range. User GUIs are browser based and access data on the system, but do not control the system. Visit Auditrak.com, for an example of a killer call system GUI that resides in the cloud.

As I looked at the picture in the beginning of this article, I was so frustrated at the lack of seriousness with which Jane took her role as caregiver. In fairness, Jane probably did not select that system. Someone at her corporate office, who doesn't have to respond to an emergency call - ever - probably picked it as a result of their beauraucratic purchasing system. Still...the kind of compromise and accommodation Jane is forced into is simply not necessary. There are other options.

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Topics: Emergency Call, Senior Living, Nurse Call, computer, wireless emergency call system, pendant, life safety, Assisted Living, Staff Notification, Before You Buy, Emergency Call - Life Safety, PC, emergency call system, In the Cloud

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