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Maximize the Potential of Your Emergency Call System

Posted by mgrahamiv

January 12, 2012 10:00:05 AM EST

Are Senior Living Management Teams Out of Touch? The Senior Care Investor www.seniorcareinvestor.com thinks so. In a year where many strong companies in our market grew at an impressive clip, others faltered. During these periods of growth the challenges of bringing on new buildings in different states of disrepair, staff members from different performance cultures, and resident occupancy varying greatly by geographical market have restricted earning potential for even the industry leaders. To steal a quote from the SeniorCare Investor’s most recent publication, “When someone figures out how to profitably run a large chain but maintain a mom and pop feel, then that company will top the return lists every year.” Whether you are the mom and pop provider or you're trying to create that feeling within your community, personal attention to detail and a level of concern for the quality of life and security of your residents is what creates the “I’m home” feeling.

Being there when a resident needs you, responding with the same passion you would to your own family, being able to know when you miss and make it right; these are just the first steps to creating the feeling of home. You’ve got dinner, the air conditioning, the community bus, and putting green to worry about. Let us tell you when to worry about a resident’s security and emergency health needs require your attention. Let us take care of the compliance to your internal policies.

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Topics: Emergency Call, Customer Success and Support, Resident Safety, seniors, Nurse Call, Assisted Living, compliance, Staff Notification, Emergency Call - Life Safety, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Reporting, emergency call system, In the Cloud

Technology Makes Top Ten Senior Living Trends for 2011

Posted by thudgins

January 31, 2011 12:04:30 PM EST

From Senior Housing News comes this article about technology. Click here for full article.

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Topics: Integration, safety, Assisted Living, Before You Buy, emergency call system, In the Cloud

It's your building. How will you know.....

Posted by thudgins

June 7, 2010 9:22:28 AM EDT

. . . . if something goes wrong.

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Topics: safety, Staff Notification, Emergency Call - Life Safety, cloud computing, real time data, emergency call system, In the Cloud

Throw out that PC based system and get in the CLOUD!

Posted by teltroncorp

May 23, 2010 5:09:41 AM EDT

Once upon a time, senior living communities paid someone to be at the front desk 24 hours a day. They did this because the emergency call system consisted of a panel of lights and buzzers mounted on the wall. If a resident needed help, a light would turn on and a buzzer would sound. Someone had to be within earshot of this panel at all times, or calls for help would go unanswered. Once they heard it, though, alerting the care givers that someone needed help was another inefficient and labor intensive task.

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Topics: Emergency Call, Nurse Call, computer, sms, Integration, wireless emergency call system, Assisted Living, Emergency Call - Life Safety, PC, cloud computing, real time data, emergency call system, In the Cloud

Enough Already. The PC has to go!

Posted by teltroncorp

May 16, 2010 4:00:01 AM EDT

All you have to do is read words in this picture, which was taken by one of our salespeople when touring a community that just installed a new emergency call system from a competitor. WOW! I cannot believe that someone would actually write that memo - clearly aware of the implications of not obeying - and think that just writing a note makes everything OK.

IT'S NOT OK! You are tasked with making sure that a resident's call for help gets answered. And for lots of reasons, including this one, a personal computer is a completely inappropriate engine for an nurse call system. In case you can't read the picture, here is what it says.

"Please do not use this computer to go onto the internet. This computer runs our nurse call system and is vitally important. Thanks, Jane."

Jane - Rather than writing a memo, you should have thrown that system out and replaced it with one that is not computer based. Can any of you think of a single system that is a life safety device that runs on a Windows computer? Please leave a comment to this post if you can.

Defibrillators? No. Airplane Avionics? No. Dialysis Equipment? No. Automobile Electronics? No.

When you hear about someone who is on "life support," do you think it would be wise to have that equipment run by a Windows computer? No way. So why is it OK to put the lives of senior living residents in the temperamental control of a Windows personal computer? Short answer....It isn't! They freeze up. They need rebooting. Software needs updating. They aren't battery backed up for longer than a few minutes. Really the list is endless.

Staff can close the program. Staff can turn them off (on purpose, or on accident). And, as in the case captured in this picture, staff can browse the internet while calls for help go unanswered. It simply isn't necessary.

On an enterprise quality nurse call system, the main servers, switches, routers and gateways use embedded systems, industrial microcontrollers, sophisticated power supplies, elaborate supervision and battery back-up methodologies. There are design tolerances measured in sub-1% range. User GUIs are browser based and access data on the system, but do not control the system. Visit Auditrak.com, for an example of a killer call system GUI that resides in the cloud.

As I looked at the picture in the beginning of this article, I was so frustrated at the lack of seriousness with which Jane took her role as caregiver. In fairness, Jane probably did not select that system. Someone at her corporate office, who doesn't have to respond to an emergency call - ever - probably picked it as a result of their beauraucratic purchasing system. Still...the kind of compromise and accommodation Jane is forced into is simply not necessary. There are other options.

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Topics: Emergency Call, Senior Living, Nurse Call, computer, wireless emergency call system, pendant, life safety, Assisted Living, Staff Notification, Before You Buy, Emergency Call - Life Safety, PC, emergency call system, In the Cloud

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