Silversphere

POWERING THE BUSINESS OF LIVING

National Healthcare Decisions Day

Posted by Adam Gomes

April 16, 2016 9:00:00 AM EDT

Only 29% of Americans have a living will or their end-of-life preferences in place. As shocking as that number is, even the most conscientious planners tend to postpone the potentially awkward conversations and difficult decisions that can precede writing a living will. Hopefully, National Healthcare Decisions Day on April 16th will help change all that. The goal of NHDD is to “inspire, educate and empower the public & providers about the importance of advance care planning.”

Read More

Topics: Now You Know, Senior Living, Customer Success and Support, Assisted Living, Senior Living Marketing, Aging, Healthcare

Helpful Tips to Improve Employee Retention in Senior Living

Posted by Kaleb Scharmahorn

September 15, 2014 9:30:00 AM EDT

 

Read More

Topics: employee, Customer Success and Support, business, Assisted Living, quality, Management, Independent living

Troubleshooting 101: Solving Tel-Tron Problems Pragmatically

Posted by teltrondamon

July 31, 2012 10:15:31 AM EDT

Read More

Topics: Emergency Call, Now You Know, Customer Success and Support, wireless emergency call system, Training, troubleshooting, Tel-Tron, Technology, customer service

Meet Quality Assurance Engineer Ed Otero

Posted by jasonprogers

June 22, 2012 7:19:27 AM EDT

Read More

Topics: Unique Advantage, wireless nurse call system, employee, Emergency Call, made in the usa, Customer Success and Support, Nurse Call, testing, wireless emergency call system, life safety, quality, Emergency Call - Life Safety, Tel-Tron, engineering, Technology, made in america, product, emergency call system, validation

Tel-Tron Project Management: A Behind the Scenes Look at a Team Devoted to Your System, Satisfaction and Success

Posted by sstaup

May 25, 2012 10:34:09 AM EDT

Read More

Topics: Unique Advantage, Emergency Call, Now You Know, Customer Success and Support, solution, Resident Safety, seniors, Turnkey, wireless emergency call system, safety, Installation, Emergency Call - Life Safety, Wireless, Tel-Tron, project management

Tel-Tron - An Untapped Referral Source

Posted by rlingold

April 26, 2012 5:31:51 AM EDT

Read More

Topics: senior living operators, Now You Know, Senior Living, Customer Success and Support, business, life safety, operators, referrals, resident, partnership, sales

Do You Have a Program Designed to Reduce Fall Risk?

Posted by mgrahamiv

February 14, 2012 12:12:33 PM EST

The risk is real
The awareness related to fall risks over the last few years is staggering. One in five hip fractures results in a death within a year of the incident. One in four seniors that fall and fracture a hip, who used to live independently, spend at least the next year in an assisted living or nursing home environment. It's also a little concerning how little, as an industry, we've done to mitigate the risk. Fall detection is largely a waste, the damage is done, and unless the resident is unconscious automated fall detection devices do little more than let you know the horse is out of the barn.

What can you do?
Fall prevention programs need to be comprehensive and targeted. Do you evaluate the medications your residents are taking and develop specific and targeted prevention programs if their medication puts them at increased risk? If a resident has had a previous fall, do you know the likelihood of them falling again compared to those who have never had a fall? Are you putting technology and processes in place to create an environment which reduces a resident's risk of a repeat incident? Knowing the precursors of a fall is a critical component to prevent it from happening.

For further reading on the risks related to falls and the possible outcomes, often life threatening, visit the CDC's Website on Falls for Older Adults .

If you don't currently employ technology to prevent a fall then contact your sales representative
([email protected]) to talk about what it takes to be successfully implement a fall prevention strategy.

To learn more about the benefits of Tel-Tron's unique fall management technology, click here.

Read More

Topics: Emergency Call, Customer Success and Support, Resident Safety, seniors, Nurse Call, Assisted Living, compliance, Staff Notification, Emergency Call - Life Safety, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Resident Wellness, Technology, Reporting, emergency call system

Maximize the Potential of Your Emergency Call System

Posted by mgrahamiv

January 12, 2012 10:00:05 AM EST

Are Senior Living Management Teams Out of Touch? The Senior Care Investor www.seniorcareinvestor.com thinks so. In a year where many strong companies in our market grew at an impressive clip, others faltered. During these periods of growth the challenges of bringing on new buildings in different states of disrepair, staff members from different performance cultures, and resident occupancy varying greatly by geographical market have restricted earning potential for even the industry leaders. To steal a quote from the SeniorCare Investor’s most recent publication, “When someone figures out how to profitably run a large chain but maintain a mom and pop feel, then that company will top the return lists every year.” Whether you are the mom and pop provider or you're trying to create that feeling within your community, personal attention to detail and a level of concern for the quality of life and security of your residents is what creates the “I’m home” feeling.

Being there when a resident needs you, responding with the same passion you would to your own family, being able to know when you miss and make it right; these are just the first steps to creating the feeling of home. You’ve got dinner, the air conditioning, the community bus, and putting green to worry about. Let us tell you when to worry about a resident’s security and emergency health needs require your attention. Let us take care of the compliance to your internal policies.

Read More

Topics: Emergency Call, Customer Success and Support, Resident Safety, seniors, Nurse Call, Assisted Living, compliance, Staff Notification, Emergency Call - Life Safety, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Reporting, emergency call system, In the Cloud

Your residents. They're why I get up in the morning.

Posted by niteowl23

August 15, 2011 11:05:32 AM EDT

As a technical support manager and representative for Tel-Tron, it's easy for me to feel down some days. After all, the only clients I talk to regularly are the people that have problems, and are frustrated. When was the last time you called a product manufacturer's technical support line to tell them how great their product worked? See, I don't get to talk to the 97% of our customers who didn't call technical support in a given day.

Read More

Topics: technical support, Now You Know, Customer Success and Support, seniors, motivation, Resident Wellness, purpose, emergency call system

"What you do speaks so loud that I cannot hear what you say. "

Posted by mgrahamiv

September 22, 2010 4:29:41 AM EDT

Read More

Topics: Senior Living, Customer Success and Support, solution, Turnkey, Integration, Installation, Subcontractor, Emergency Call - Life Safety, Consultant, Tel-Tron, project management, customer service, emergency call system

We Are Here For You

At Silversphere, it is important to us that we not only provide reliable and proactive technology and marketing services, but that we also provide industry knowledge that assists you in running a better business and providing better care.

Be sure to sign up for email updates on the most current posts from Silversphere!

Subscribe to Email Updates

Posts by Topic

see all