Silversphere

POWERING THE BUSINESS OF LIVING

Fire Safety Technology in Senior Care Communities

Posted by Kaleb Scharmahorn

May 29, 2015 12:38:19 PM EDT

A tragic fire at a Woodbury senior living apartment complex highlights the importance of modern senior living fire safety technology in these special communities. The Woodbury fire left one dead, two hospitalized and another nine residents displaced. This tragedy is just the latest in a string of similar incidents, and it should serve as a wake-up call for residents of senior living communities and their loved ones everywhere.

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Topics: Resident Safety, Assisted Living, compliance, Emergency Call - Life Safety, Independent living, emergency call system, Fire Safety, Senior Care Technology

Building Blocks for Financing Your Senior Living Community

Posted by Kaleb Scharmahorn

January 17, 2015 12:19:23 PM EST

If you have decided to open a senior living community in response to the growing need of senior care brought on by the aging “Baby Boomer” generation, the first step of your journey is figuring out your financing options and putting a plan in place to make the most out of your investment. Regardless of the type of business being started, new business owners should understand what the fundamentals of financing that business look like. The following topics provide building blocks by shedding light on important subjects related to financing your new senior living investment.  

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Topics: Senior Living Community, Emergency Call, Now You Know, Assisted Living, compliance, Before You Buy, Consultant, Independent living, emergency call system

Do You Have a Program Designed to Reduce Fall Risk?

Posted by mgrahamiv

February 14, 2012 12:12:33 PM EST

The risk is real
The awareness related to fall risks over the last few years is staggering. One in five hip fractures results in a death within a year of the incident. One in four seniors that fall and fracture a hip, who used to live independently, spend at least the next year in an assisted living or nursing home environment. It's also a little concerning how little, as an industry, we've done to mitigate the risk. Fall detection is largely a waste, the damage is done, and unless the resident is unconscious automated fall detection devices do little more than let you know the horse is out of the barn.

What can you do?
Fall prevention programs need to be comprehensive and targeted. Do you evaluate the medications your residents are taking and develop specific and targeted prevention programs if their medication puts them at increased risk? If a resident has had a previous fall, do you know the likelihood of them falling again compared to those who have never had a fall? Are you putting technology and processes in place to create an environment which reduces a resident's risk of a repeat incident? Knowing the precursors of a fall is a critical component to prevent it from happening.

For further reading on the risks related to falls and the possible outcomes, often life threatening, visit the CDC's Website on Falls for Older Adults .

If you don't currently employ technology to prevent a fall then contact your sales representative
(sales@tel-tron.com) to talk about what it takes to be successfully implement a fall prevention strategy.

To learn more about the benefits of Tel-Tron's unique fall management technology, click here.

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Topics: Emergency Call, Customer Success and Support, Resident Safety, seniors, Nurse Call, Assisted Living, compliance, Staff Notification, Emergency Call - Life Safety, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Resident Wellness, Technology, Reporting, emergency call system

Maximize the Potential of Your Emergency Call System

Posted by mgrahamiv

January 12, 2012 10:00:05 AM EST

Are Senior Living Management Teams Out of Touch? The Senior Care Investor www.seniorcareinvestor.com thinks so. In a year where many strong companies in our market grew at an impressive clip, others faltered. During these periods of growth the challenges of bringing on new buildings in different states of disrepair, staff members from different performance cultures, and resident occupancy varying greatly by geographical market have restricted earning potential for even the industry leaders. To steal a quote from the SeniorCare Investor’s most recent publication, “When someone figures out how to profitably run a large chain but maintain a mom and pop feel, then that company will top the return lists every year.” Whether you are the mom and pop provider or you're trying to create that feeling within your community, personal attention to detail and a level of concern for the quality of life and security of your residents is what creates the “I’m home” feeling.

Being there when a resident needs you, responding with the same passion you would to your own family, being able to know when you miss and make it right; these are just the first steps to creating the feeling of home. You’ve got dinner, the air conditioning, the community bus, and putting green to worry about. Let us tell you when to worry about a resident’s security and emergency health needs require your attention. Let us take care of the compliance to your internal policies.

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Topics: Emergency Call, Customer Success and Support, Resident Safety, seniors, Nurse Call, Assisted Living, compliance, Staff Notification, Emergency Call - Life Safety, Mitigation, Cloud Reporting, Tel-Tron, Auditrak, project management, resident, Reporting, emergency call system, In the Cloud

A National Standard for Emergency Call Systems (It's on the way!)

Posted by nrickdawson

January 21, 2011 5:28:35 AM EST

In any Assisted or Independent Living community, the emergency call system is a significant link in the delivery of Life Safety for the residents. When help is needed, the expectation is that the emergency call system will reliably summon that help.

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Topics: Certification, Nurse Call, wireless emergency call system, Assisted Living, compliance, Before You Buy, Emergency Call - Life Safety, Technology, emergency call system

Training the Trainer – It’s As Easy as Staying at a Holiday Inn Express

Posted by mgrahamiv

June 18, 2010 9:57:26 AM EDT

[youtube=http://www.youtube.com/watch?v=ow2bCRcIbgs]

All of the latest and greatest technology, coolest software and state of the art reporting capabilities are nothing more than really expensive paper weights without proper training. I’m always amazed at how many people think that just because they use something they are somehow now an expert on how to teach other people how to use the product. The fact that I watch the Daytona 500 every year, drive a car to work, have seven speeding tickets to my name and look great in a fire suit and helmet doesn’t make me a race car driver and it certainly doesn’t make me capable of teaching someone how to drive a race car. We often get familiar with the products that we use daily, even comfortable. Our understanding of those products grows the more we use them. That’s great; we all need to learn more about the tools we use. The problems start when our confidence exceeds our knowledge. Knowing how to use a product in a limited scope is far different than understanding a product well enough to teach any user how to use it in any application. Remember, just because you stayed at a Holiday Inn Express last night doesn’t make you a trainer.

One of the traps that non-professional trainers fall into is that they assume everyone uses the product just like they do. The person that trained them probably felt the same way. The conclusion of this informal passing down of knowledge is that things get distorted through perceived experience rather than fact. Observation can be a great tool in understanding something but often a misinterpretation of some coincidental event gets wrapped up into the “myth of operation” that is passed down from person to person until what new employees are learning barely resembles the information that was originally introduced with the new product. Things get lost in translation, people hear what they want to hear, short cuts are taken and people without a passion or interest in training treat the endeavor accordingly diminishing the product delivered to the people that need it most, the newest members of your team.

How do we combat this? How can we ensure integrity of the information being disseminated and confirm that the people that need it most not only comprehended what we taught them but also can implement it now? How can we continue to reinforce these lessons? How do we keep that base of knowledge growing? All relative questions that operators deal with everyday, turnover isn’t going away. Tel-Tron Technologies has a training program called “Train the Trainer” that addresses all of these problems and more. It’s free to you and our involvement with your team NEVER ends. We are always there to help you grow and continue to support your onsite trainer provide the best professional training practices to your staff the day they start and reinforce those lessons throughout their careers. Let’s get down to the details and see how it’s done.

We help identify a trainer at your community if you haven’t already. Trainers are a special breed and not everyone is right for the job, we can make sure you get the right person in the right spot. Once we have identified the right person we make sure they have the right material and ensure they use the right process. We start out by ensuring that five basic concepts are put into practice:

  1. There is a difference between listening and learning! I see people paying attention almost every time I teach a technical class. If I’m not on my game, continuously involving the learners then it is almost a guarantee that many won’t be able to retain or use the information I provided in as short a time as an hour later.
  2. Not everybody learns the same way. Unless you have years of experience and a lot of familiarity with your students your probably won’t be able to figure out how your students learn in enough time to be effective. Do your students learn better through visual examples, auditory examples or tactile examples? We teach you to provide examples in all formats and ensure that you have the material, produced and provided by us, the manufacturer, to meet your employees’ needs.
  3. Asking good questions is more important than providing all of the answers. We help your employees use the Socratic method of critical thinking to ensure that these are lessons truly learned not just taught. Using a dialectical method that involves discussion and logic rather than a recitation of facts is always more effective for long term retention.
  4. Keep the lectures to an absolute minimum. Slides too. We provide you talking points and PowerPoint presentations but more importantly we teach you why you should use them sparingly and how to teach your employees using other medium that are more effective. Interactive learning, games, role playing and other techniques are at your fingertips and provide a much richer experience for the learner.
  5. It isn’t about what you know but what your students learn. Proving how smart you are to your audience is not conductive to a great learning environment. You don’t have to be a college professor with a PhD in a given subject to be a great teacher. In fact many “teachers” with those credentials are awful. Focusing on the needs of your students, understanding how they learn and keeping them engaged are far more relevant than your technical base of knowledge. We help you develop those skills throughout our partnership.

By providing your onsite trainer with the tools they need to be successful and self-reliant your life gets much easier. Cost of ownership goes down. Over 80% of all calls to our technical support center are related to operational instruction. Over half of our onsite service is related to operational misinformation. Imagine saving 70% of your employees time related to technical issues and 50% of your annual cost on service. Remember, we provide this service free with every new installation or upgrade. Consistency of delivery is no longer a problem, we provide you the training materials, hands on tools, DVDs, quick guides, testing materials and online learning services that ensure the technical materials you need to do your job are current and consistent. We’re with you every step of the way, you’ll have a personal “Train the Trainer” mentor that guides you through the process for as long as you need and is standing right by your side the first time you’re in front of a class. That’s what a partnership is about and that’s what you get every time you do business with Tel-Tron, your partner for life. Don't just take our word for it, listen to what our partners and training participants have to say.

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Topics: wireless emergency call system, Training, compliance, battery replacement, Emergency Call - Life Safety, real time data, customer service, emergency call system

Never Miss a Staff Rounds Check Again!

Posted by teltroncorp

May 13, 2010 8:47:25 PM EDT

Many senior living operators have a problem. There staff is supposed to be checking on certain residents on a regular basis, but there is no way to prove that it was actually done. A quick software upgrade to your Tel-Tron emergency call system and you can guarantee that you will never miss a room check again.

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Topics: Emergency Call, bed checks, Nurse Call, incontinence, wireless emergency call system, safety, compliance, Staff Notification, rounds, resident, Resident Wellness, emergency call system

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At Silversphere, it is important to us that we not only provide reliable and proactive technology and marketing services, but that we also provide industry knowledge that assists you in running a better business and providing better care.

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